Exchanges, Warranty, & Returns
Return Materials Authorization (RMA) numbers
All exchanges, warranty cases, and returns must be assigned a RMA number. This is our internal identification number that allows our receiving and service departments to accurately identify and process any items that are received at our warehouse. Before returning any product please be sure to contact us to obtain an RMA number and return instructions.
If you receive an incorrect item or just decide that you want something else, you must contact us within 15 days to initiate an exchange. Please be sure to include your order number, contact information, a detailed description of the discrepancy. We will research the case to find a solution, issue a RMA number, and provide you with the necessary return instructions. RMA numbers issued for exchanges are valid for 14 days. Items must be returned with 14 days after the RMA is issued.
We strive for 100% customer satisfaction. We provide a 15 day return policy for all products. If you would like to return a product for any reason, you must contact us within 15 days to obtain an RMA number. RMA numbers issued for returns are valid for 14 days. Items must be returned with 14 days after the RMA is issued. You will be responsible to return the item to us in original new condition. A 15% restocking fee will be applied to all returns. If the product is received in other than original new condition or is missing parts, additional restocking fees may be assessed. All shipping fees are non-refundable. After the item is received in good condition, the return will be processed and a refund for the item price will be issued to the credit card used to make the purchase. Certain special order or close out items may have a different return policy. If another return policy I stated in the item description it will supersede our standard return policy.
If you receive an item that you believe to be defective please contact us as soon as possible. Please be sure to include your order number, contact information, a detailed description of the issue that leads you to believe that the item is defective. If the issue cannot be resolved via email/phone then an RMA number will be issued for warranty service. RMA numbers for warranty service are valid for the remainder of the product's warranty or 14 days, whichever is longer. The item must be returned to us within this time period. The S&H charges for warranty service are split; you are responsible to send the item to us and we will be responsible to return the item to you. After an item is received it will be tested, repaired/replaced as deemed necessary by our technicians, and returned back to you. This process typically takes 1-3 business days.
Unless otherwise stated in the item description, all power adapters are warrantied for a period of 1 year and all batteries are warrantied for a period of 6 months. Certain items may be identified in the item description as carrying a manufacturer's warranty. These items will be covered solely by the manufacturer's warranty and will not be covered by any of our warranties.
The warranty covers the cost for technicians at our facility to repair/replace any items presented to us within the warranty period and determined to be defective by our technicians. The warranty will also cover the cost of surface return freight to addresses within the US or Canada.
The warranty does not cover damages or defects caused by improper use, modifications, environmental conditions, moisture, excessive heat, drops, etc. Also excluded are physical or cosmetic damages to surfaces, wires, or connectors, normal wear and tear, and damages incurred during shipping.
Battery Wear Policy
All batteries are consumable products that will lose their capacity over time. The wear out process can be accelerated by hot environments, improper storage, or limited use. Battery wear & capacity loss is expected and is not considered a defect. A capacity loss of up to 40% is considered normal during the warranty period. Batteries returned for warranty service and tested to provide at least 60% of their rated capacity will not be considered defective.