Customer Assurance Policy

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Customer Assurance

We have over 20 years experience in servicing customers both online and off. Over the years we have worked with over 200,000 customers including individual users, government agencies, Fortune 500 companies, universities, and computer dealers. This experience in personal service allows us to provide a better experience than a mega-store or offshore sellers.

No-Hassle Money Back Guarantee.

If for any reason you wish to return your product just contact us within 15 days to obtain return information. The process is simple and quick

Support

We have a staff of experienced and knowledgeable representatives to provide both phone & email support before and after the sale. We will help you select the right product and ensure that the product performs as advertised.

Accuracy Verification

We take the extra step of having a person verify every individual order to ensure that the item ordered works with the computer model entered on the order form. It is this extra level of personal service that sets us apart from the competition.

Product Quality

We will only use products from qualified factories. Our purchasing group takes the time to go to the factories in Asia, inspect their facilities, and review all of their quality & certification records. We also have an internal QA team that performs incoming product inspections and testing on all shipments to ensure that the product meets quality standards. We provide products that meet current safety standards like UL and environmental initiatives like RoHs where applicable. These extra requirements do add some additional cost, however they allow us to ensure that we are supplying only quality products that minimize environmental impact.

Security

Your data is safe with us. Our systems and process are designed to provide security for all confidential information. Encryption, access controls, and auditing are used in both the website and in our back end systems to ensure that data stays safe. We are required by the Payment Card Industry to undergo comprehensive security audits on a regular basis to demonstrate that our systems are compliant.